The NPS Is Dead – How we killed it with Incentives

I suppose most people in IT have encountered the Net Promoter Score (NPS) in some form. If you’re unfamiliar with it, just check out the Wikipedia article.

In brief, the Net Promoter Score (NPS) is a metric used to gauge customer loyalty and satisfaction. It’s calculated by asking customers how likely they are to recommend a product or service on a scale from 0 to 10. The score is then derived by subtracting the percentage of detractors (those who score 0-6) from the percentage of promoters (those who score 9-10).

It sounds good, and for a time, it served its original purpose well!

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Brasil’s Twitter/X ban shows once more an over centralized system

If you haven’t heard about it, on August 31st 2024 Brasil banned Twitter/X nationwide (see BBC, NYTimes, TheVerge).

There are numerous debates about the whys etc. But for this post I don’t care. My point here is: it once more shows the massive downside of such a centralized system.

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How to get simple DNS Protection

Malware sites are the plague of the century! And it’s so easy to fall for them. Phishing, hacked website content, or malware-ads – one click and you are on a website you shouldn’t be.

One way to deal with the issue is to block malicious domains at DNS resolver level. The advantage is that you do not have to do any modification at the devices!

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Toxic Positivity and Whitewashing in Tech

What I’ve been noticing and disliking more and more lately:

All the whitewashing and toxic positivity!

In press releases, it’s okay to gush about superlative successes (we know how to read them anyway).

But even at conferences and events, presenters almost fall to their knees from their own pats on the back. Some of them must have hematomas all over their chests from having their suspenders snapped.

I’m not interested in what great guy is standing at the front of such presentations (I’m great enough myself cough). I’m interested in WHAT the really tough problems were and HOW they were solved.

And that should be a bit more specific than “The setup was difficult, but with a great team you can do anything”.

Love it, Change it or Leave it

The picture shows a CleanUpBag from LOWA GmbH that I once won in a promo from LOWA including the litter that I found (and collected) on a mountain hike. The reactions on social media were either “thank you” or anger at the people who leave the litter on the trails.

And I can understand those who feel anger! I used to feel the same way!

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Audio and Video Quality in Online Meetings DOES matter

We’ve all been there – endless online meetings, squinting at grainy screens, wondering if our colleagues are even awake. Seriously, how many online meeting does it take to realize that audio and video quality matter more than we want to admit?

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Why we need Feedback on the Feedback

“Feedback is important!” – We’ve all heard this before. It’s an old adage.

I guess we also agree that feedback without any following actions is not only useless but demotivating. People will learn very quickly that “giving Feedback” is obviously useless and thus will not give feedback anymore. – End of Feedback culture.

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